Policy
Shipping & Delivery
CORE, CORE+, ULTRA and Peptide Protocol Range pens have different shipping requirements. Every order request is reviewed before confirmation. Courier and tracking details are emailed and shown in My Account after dispatch.
Last updated: 17 June 2026
CORE, CORE+ & ULTRA
Shipping & Delivery
CORE 100 and CORE 200 are not shipped as strict cold-chain products. CORE+ and ULTRA formulas contain Alprostadil and require stricter cold-chain handling. Every order is confirmed against the selected formula family before dispatch.
Triple Temperature-Control Packaging
Every male performance order is packed with a three-layer temperature-control system:
Insulated outer packaging
Rigid outer box with thermal insulation layer protecting against ambient heat during transit.
Protective inner wrapping
Sealed inner protective layer around the pen, providing a secondary temperature buffer and impact protection.
Cold packs
Cold packs are included to keep the parcel cool during transit. They serve as a temperature buffer, not a strict refrigeration requirement.
What to expect with the cold packs
The cold packs do not need to arrive frozen and are expected to arrive thawed. This is normal — they perform their protective function during transit. The formula is designed to remain stable for several days in this triple-protected packaging setup.
Tracking & Courier Responsibility
Once your parcel is handed to the courier, we will email the tracking number and add it to My Account. From that point, please monitor tracking, respond to courier contact, and reach out to the courier company directly if there are any delivery delays, address issues, or availability problems.
Once the parcel is with the Thai courier, we do not have direct control over their delivery scheduling. For any logistics issues after dispatch, contacting the courier directly is the fastest resolution path.
Lost, damaged, or compromised parcel
If the parcel is lost, arrives damaged, has broken seals, shows signs of leakage, or if there is any issue with the pen or device itself — contact us immediately via WhatsApp or LINE before using the product. Do not use a compromised product. We will help resolve the issue on a case-by-case basis.
Storage After Receipt
Upon receiving the parcel, the pen should be stored refrigerated when not in use. This is primarily for hygiene and bacterial-risk control — not because the CORE 100 and CORE 200 formulas are fragile at normal room temperature.
CORE 100 and CORE 200 have been designed for Southeast Asian logistics and short-term movement outside the refrigerator. If you are travelling, staying overnight, or carrying one of these pens with you, keep it protected from direct heat, sunlight, and rough handling, then return it to the refrigerator at the earliest convenience. CORE+ and ULTRA should remain cold-chain controlled.
Refrigeration is the recommended storage habit for cleanliness and long-term care of the device. CORE 100 and CORE 200 are formulated for real-world Southeast Asian logistics; CORE+ and ULTRA should remain cold-chain controlled.
Peptide Protocol Range
Shipping & Delivery
Peptide Protocol Range pens require stricter temperature handling and are shipped nationally using a dedicated cold-chain logistics service. These shipments depart Bangkok twice per week via a premium cold-chain provider to ensure consistent refrigerated handling throughout transit.
Cold-Chain Shipping Fee
Because this shipping method carries a premium cost, the cold-chain shipping fee is payable by the client. The fee will be confirmed during order review before payment and dispatch.
Tracking & Client Responsibility
Once your parcel is handed to the cold-chain shipping provider, we will send you the tracking number by email and add it to My Account. From that point, the client is responsible for monitoring the shipment, responding to courier contact, and being available to accept the delivery.
For any delivery delays, address issues, or scheduling problems after dispatch, contact the cold-chain shipping company directly. We do not have special operational control over their delivery timing once the parcel is in their care.
Lost, damaged, or compromised parcel
If the parcel is lost, arrives damaged, has broken seals, shows signs of leakage, or if there is any issue with the pen or device itself — contact us immediately via WhatsApp or LINE before using the product. Do not use a compromised product. We will help resolve the issue on a case-by-case basis.
Storage After Receipt
Upon receiving the parcel, the pen must be transferred to refrigerated storage immediately and kept refrigerated until ready for use. Peptide Protocol Range pens require consistent cold-chain handling throughout their lifecycle — from dispatch to storage. See our Storage & Handling page for full guidance.
Quick Reference — Shipping by Product
CORE, CORE+ and ULTRA
Peptide Protocol Range
Discreet Packaging
All orders are delivered in plain, unmarked outer packaging with no branding or product identification visible on the exterior. Packaging is tamper-evident. The only external identifier is a standard delivery label for logistics purposes.
Order Confirmation & Handover
Clients submit order requests through My Account. We review every request before confirming it by email and arranging payment personally by WhatsApp or email. No payment is processed through this website. A quality control document and storage guidance card are provided with every order at handover.
Returns & Quality Concerns
Because these are temperature-sensitive and personal-use products, we are unable to accept returns or exchanges once an order has been dispatched. If you receive a product that is visibly damaged or appears compromised in transit, contact us via WhatsApp or LINE immediately — do not use the product. All quality concerns are handled personally on a case-by-case basis.
Questions
For any delivery questions, contact us via the Contact page or directly on WhatsApp or LINE. We are happy to discuss your situation before you commit to an order.